Return & Exchange Policy
Return & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, our Return & Exchange Policy outlines how you can return or exchange items purchased from our store.
1. Eligibility for Returns/Exchanges
- Standard Products: Items such as our regular shirts and t-shirts can be returned or exchanged within 30 days of receiving your order, provided they are in their original condition—unworn, unwashed, and with all tags attached.
- Custom Products: Custom jerseys or any personalized items are non-returnable and non-exchangeable unless there is a defect in the product or an error on our part in customization.
2. Initiating a Return or Exchange
- Contact Us: To start a return or exchange, please contact our customer service team at [Your Contact Information] with your order number and details of the item you wish to return or exchange.
- Approval Process: Once your return/exchange request is received, we will review it and notify you of the approval or rejection of your return/exchange.
- Return Shipping: If your return/exchange is approved, we will provide instructions on how to ship the item back to us. Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
3. Return & Exchange Conditions
- Condition of Items: Items must be returned in their original condition. We reserve the right to refuse a return/exchange if the item shows signs of wear, washing, or any other condition that makes the item unsellable.
- Refund Processing: If your return is approved, we will process a refund to your original payment method within 7-10 business days of receiving the returned item. Please note that shipping costs are non-refundable.
- Exchange Processing: For exchanges, once the returned item is received and inspected, we will send out the replacement item. If the replacement item has a price difference, you will either be credited or charged the difference.
4. Non-Returnable Items
- Final Sale Items: Items marked as final sale cannot be returned or exchanged.
- Custom Products: As mentioned, custom jerseys and other personalized items cannot be returned or exchanged unless they are defective or we made an error in customization.
5. Defective or Damaged Items
- Inspection & Replacement: If you receive an item that is defective or damaged, please contact us immediately with photos of the defect or damage. We will inspect the issue and, if approved, will arrange for a replacement or a full refund, including return shipping costs.
6. Exchanges for Size
- Size Exchanges: If you need a different size, please initiate an exchange within 30 days of receiving your order. Please note that size exchanges are subject to product availability. Custom jerseys and items with personalized sizing cannot be exchanged.
7. Return/Exchange Shipping Instructions
- Packaging: When returning or exchanging items, please ensure they are securely packaged to avoid damage during transit.
- Shipping Carrier: We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a tracking number.
8. Contact Information
- Support: For any questions regarding returns or exchanges, please reach out to our customer support team at [Your Contact Information]. We’re here to help and ensure your shopping experience with us is a positive one.